The term “Bigera Alliance” or “us” refers to Bigera Alliance Sdn. Bhd. as the owner of this website. The term “you” or “your” refers to the user or viewer of Bigera Alliance’s website.
- Why Bigera Alliance collect your personal information
(A) Your personal information is collected for the following purposes:
- for customer relationship management with Bigera Alliance;
- to send you invites to Bigera Alliance’s events, promotional materials, advertisements for marketing purposes via email or short message service (SMS);
- for administrative purposes;
- for assessment and analysis of the market, Bigera Alliance’s customers and/or potential customers in relation to Bigera Alliance’s treatments, products and services;
- to monitor, review and improve Bigera Alliance’s services;
- to be used for internal record keeping;
(B) For this purpose we collect personal information which includes but not limited to the following:-
- name, job title and company name;
- contact information including address, email address and phone number;
- details of your visits to Bigera Alliance’s centre and/or clinic and/or website;
- demographic information;
- gender, age and date of birth; and
- such other relevant information to enable Bigera Alliance to provide you with Bigera Alliance’s treatments, products and services.
- How Bigera Alliance collects your personal information
Bigera Alliance collects this information when you visit Bigera Alliance’s centre, when you register or when you telephone or email Bigera Alliance or correspond with Bigera Alliance.
By providing your personal information to Bigera Alliance, you have agreed to give your consent to the processing of your personal information by Bigera Alliance for the stated lawful purposes when your personal information was collected. Bigera Alliance shall not process your personal information unless you have given consent to the processing of your personal information. “Processing” means collecting, recording, holding or storing your personal information or carrying out any operation or set of operations on your personal information.
- Direct Marketing
Bigera Alliance may use your personal information for marketing purposes, in particular to present you with advertisements, marketing and/or promotional materials informing about our treatments, products and services and/or conduct free prize draws and prize competitions and such other information in relation to our treatments, products and services which we believe may be of interest to you.
Bigera Alliance will send you advertisements, marketing and/or promotional materials or information in relation to our treatments, products and services, if you have elected to receive such information when you register with Bigera Alliance.
If at any time you wish to stop receiving these advertisements, marketing and/or promotional materials, you can do so by using the unsubscribe information on every such mailing, by updating your user profile or account data or by contacting Bigera Alliance (see below for details on how to contact Bigera Alliance).
- Sharing of your personal information
Bigera Alliance do not sell, rent, or lease Bigera Alliance’s patient information to third parties. Bigera Alliance may however share and/or disclose your personal information to third parties in the following circumstances:
for purposes of providing information to meet your requirements;
where Bigera Alliance is required to do so by law, regulation, or any binding judgment, order, or requirement of any court or other competent authority; where you have consented to such disclosure.
Bigera Alliance is committed and will use Bigera Alliance’s best endeavor to ensure that your personal information is kept and stored securely.
On that premise, Bigera Alliance has adopted the following measures:
- using encryption, where appropriate;
- using password protection, where appropriate; and
- Links to external content resources
- Web tracking (cookies and web beacons)
Cookies help Bigera Alliance to understand which sections of Bigera Alliance’s websites are frequently visited. With this information Bigera Alliance is able to adapt Bigera Alliance’s treatments, products and services and/or website to suit your demands and to provide you with a more customized and personalized user experience. For example, cookies allow Bigera Alliance to ensure that the information displayed on your next visit will match your user preferences.
You may configure your browser to accept all cookies, reject all cookies, or notify you when a cookie is sent. Each browser is different, so check the “Help” menu of your browser to learn how to change your cookie preferences. For example, on Microsoft Internet Explorer you can disable or delete cookies by selecting “Tools/Internet Options”.
Please note that Bigera Alliance’s websites are designed to work with cookies and disabling cookies may affect your usage of Bigera Alliance’s websites and may prevent you from taking full advantage of Bigera Alliance’s services at Bigera Alliance’s websites. Bigera Alliance do not exchange cookies with any third party websites or external data suppliers, except with third parties working with Bigera Alliance to provide Bigera Alliance’s services to you.
- Retention of your personal information
All your personal information collected by Bigera Alliance will be retained with Bigera Alliance and Bigera Alliance shall not keep your personal information longer than is necessary for the fulfilment of the lawful purposes to which it was obtained for.
- Access to your personal information
You may request for a copy of your personal information which you have provided to Bigera Alliance by submitting your request in writing specifying the personal information you wish to access including any discount or reference numbers where applicable to Bigera Alliance in which a fee will be charged to you (if necessary) and you will need to provide a copy of the following documents with your written request to enable Bigera Alliance to verify your identity:
- NRIC; and/or
b. driving licence.
- Accuracy and correction of your personal information
Bigera Alliance takes all reasonable steps to ensure that your personal information provided to Bigera Alliance is accurate and relevant only to the lawful purposes to which it was obtained for and is kept in the manner whereby the accuracy and completeness of your personal information is not affected and your personal information is up-to-date.
If any of your information is incorrect or incomplete, the correction will be done without any charges and you may submit your request in writing specifying the incorrect information and the correct information for us to replace it with. Please include the following in your written request which can be used to identify you such as:
b. NRIC; and
c. home address.
- Choice to your personal information
You may choose to restrict the collection or use of your personal information by clicking the link in Bigera Alliance’s Electronic Direct Mail (“EDM”) to unsubscribe the service upon receiving the EDM from Bigera Alliance or you may contact Bigera Alliance directly.
Updated as at 29th September 2016